Frequently Asked Questions

 

What is the REAL SIMPLE INSIDERS Panel?

The REAL SIMPLE INSIDERS panel is an online community created by REAL SIMPLE that allows you to help shape everything from our future advertising campaigns to new products and services to providing feedback to editors and journalists. By registering, you can choose to participate in a range of surveys, product testing programs, polls and forums throughout the year.

Why should I join the REAL SIMPLE INSIDERS panel?

As a member, you will have the opportunity to influence decisions made by REAL SIMPLE publishers, editors and marketers and to express your opinions on a wide range of subjects.
 
Registration is entirely free and there is no obligation to participate in surveys once you've registered.
 

Now that I've joined the REAL SIMPLE INSIDERS panel, what happens next?

Once you have joined the REAL SIMPLE INSIDERS panel as a panel member you will be sent survey invitations to your email address from time to time, depending on whether the subject matter matches your profile and interests. Clicking on a link in the invitation email will take you directly to the survey.

How often will I be invited to take part in online surveys?

You will most likely receive an invitation to participate in a survey around once a month-- sometimes more, sometimes less. You are free to take part in as many of the surveys as you wish and there is no obligation to participate.

In general, how long does an online survey take?

A survey lasts on average 5 to 10 minutes. We try to ensure that all the surveys will be as short, simple and as relevant as possible. 

What do I get as a reward for taking part in the surveys?

Each survey you complete will earn you a chance to win the Real Simple 2018 Quarterly Panel Sweepstakes. See Official Rules and/or Sweepstakes Facts for details including alternate method of entry.

Will you try to sell me something?

No, the information you share with us is purely for consumer research purposes.

I've forgotten my username or password. What do I do?

If you have forgotten your username or password, click on "Forgot my password" below the login area and enter your email address. You will then receive an email with your password and username.

How do I change my password and my email?

To change your password or email address, log in and then click on the ‘My Profile' tab. Enter your new password or email address and then click 'Update'.

How can I change my personal information?

To change your personal information, log in to the panel website and go to the ‘My Profile' tab. You will then be able to view your personal information that you provided when you registered for the REAL SIMPLE INSIDERS panel. You can modify this information at any time. Remember to click ‘Update' after modifying your details.

How do I leave the REAL SIMPLE INSIDERS panel?

You can cancel your membership at any time by unsubscribing from the panel. Please click on the ‘Unsubscribe' link on the website. 

What will you do with the information I share with you?

Your answers will be held in strict confidentiality and will be used only for the purposes of this study. The results will be reported in aggregate form only, and cannot be identified individually without your consent.

What if I'm not receiving any emails?

You should get a confirmation email when you register for the REAL SIMPLE INSIDERS panel and an email for every survey we invite you to participate in. If you're not getting any REAL SIMPLE INSIDERS emails, please make sure you check your spam folder. You can also click on the ‘Contact Us' form on the website for assistance.

Who is Toluna?

Toluna is an independent online panel and survey technology provider to the global market research industry. Toluna provides the industry's leading survey technology suite, enabling hundreds of organisations worldwide to create online and mobile surveys, manage panels and build their own online communities. Toluna products include PanelPortal™ Online Communities and TolunaQuickSurveys™ and Toluna Analytics™. For more information, visit toluna-group.com.

Will I get spam as a result of signing up to the REAL SIMPLE INSIDERS panel?

No. The REAL SIMPLE INSIDERS panel has been created purely for consumer research purposes. Your personal contact details will only be used by REAL SIMPLE to contact you for research purposes.

I am having a technical problem with the website, a survey, or the registration form. What do I do?

Write to us using the ‘Contact Us' form on the website and we'll be happy to help. Make sure you mention the device and browser you are using, and anything you recall about what happened, including any error messages you recall having seen, so we can better identify the issue and prevent it from happening to others.

Do you have a question we haven't answered?

Write to us using the ‘Contact Us' form on the website and we'll be happy to help